Warranty And Services

Product Guarantee & Quality Assurance – SecretPlays.pk

At SecretPlays.pk, we take pride in delivering only authentic, premium-grade adult pleasure devices and intimate lifestyle accessories. We partner exclusively with verified international manufacturers adhering to CE, RoHS, and medical-grade silicone standards.

1. Out-of-the-Box Functionality Guarantee

All electronic items, rechargeable vibrators, clitoral stimulators, and male electronic devices are covered by our 48-Hour Dead-on-Arrival (DOA) Guarantee. If your device fails to power on, charge, or function correctly right out of the box, we will replace it with a brand-new unit at no extra charge.

2. What Our Guarantee Covers:

• Internal motor or electrical circuit malfunction out of the box.
• Battery failure to hold initial charge.
• Manufacturing defects in silicone casting or electronic controls.

3. What Is Not Covered:

• Physical damage caused by drops, crushing, or accidents.
• Water damage resulting from submerging non-waterproof models beyond IPX-rated limits or leaving charging ports exposed to moisture.
• Damage resulting from using silicone-based lubricants on silicone toys (we strictly recommend 100% water-based lubricants).
• Normal wear and tear or misuse contrary to manufacturer instructions.

4. How to Make a Quality Claim:

To initiate a claim, contact our confidential WhatsApp customer service at +92 325 2805595 with your Order ID and a brief video demonstration of the issue.